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Cargo Claims Department Contacts
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Upon first receipt of claim, please submit notice of loss along with supporting documentation via email to:
General Claims Mailbox: marineclaims@roanoketrade.com
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Office Location:
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1475 E. Woodfield Road, Suite 500
Schaumburg, IL 60173
Toll Free: 1-800-ROANOKE (800-762-6653)
Fax: (847) 969-8200
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100 W. Broadway, Suite 100
Long Beach, CA 90802
Toll Free: (800) 421-9324
General Claims Mailbox: lbmarineclaims@roanoketrade.com
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Needed Information to File a Claim
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1. Copy of the TripCargo Certificate
2. Copy of the Bill of Lading
3. Photographs of the damaged goods
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