TripCargo Accelerated. Dependable. Secure.

Report A Claim

Cargo Claims Department Contacts
Upon first receipt of claim, please submit notice of loss along with supporting documentation via email to:
General Claims Mailbox: marineclaims@roanoketrade.com
 
Office Location:
1475 E. Woodfield Road, Suite 500
Schaumburg, IL 60173
Toll Free: 1-800-ROANOKE (800-762-6653)
Fax: (847) 969-8200

100 W. Broadway, Suite 100
Long Beach, CA 90802
Toll Free: (800) 421-9324
General Claims Mailbox: lbmarineclaims@roanoketrade.com
 
Needed Information to File a Claim
1.   Copy of the TripCargo Certificate
2.   Copy of the Bill of Lading
3.   Photographs of the damaged goods